Comments on: Amex Good, Hostgator Bad http://tynan.net/amex-good-hostgator-bad Life Outside The Box Thu, 29 Jul 2010 17:42:10 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Tynanhttp://tynan.net/amex-good-hostgator-bad/comment-page-1#comment-225309 Tynan Fri, 13 Mar 2009 05:39:52 +0000 http://www.tynan.net/amex-good-hostgator-bad.htm#comment-225309 Jon: Read the article before you argue with it. I PAID for a month and wanted to USE that month and then STOP PAYING AND STOP GETTING SERVICE. That's very standard. Their web form had no provision for this, so I contacted support. Makes sense.I ended up exchanging e-mails with the owner of the company and he apologized and made sure that everything was taken care of. I don't think it's a bad company, I think it's a bad policy and the low level tech support guy handled it wrong.Tynan Jon: Read the article before you argue with it. I PAID for a month and wanted to USE that month and then STOP PAYING AND STOP GETTING SERVICE. That’s very standard. Their web form had no provision for this, so I contacted support. Makes sense.

I ended up exchanging e-mails with the owner of the company and he apologized and made sure that everything was taken care of. I don’t think it’s a bad company, I think it’s a bad policy and the low level tech support guy handled it wrong.

Tynan

]]> By: an IT personhttp://tynan.net/amex-good-hostgator-bad/comment-page-1#comment-225299 an IT person Fri, 13 Mar 2009 03:32:12 +0000 http://www.tynan.net/amex-good-hostgator-bad.htm#comment-225299 Wow this site's server is slower than I initally thought. Wow this site’s server is slower than I initally thought.

]]> By: an IT personhttp://tynan.net/amex-good-hostgator-bad/comment-page-1#comment-225298 an IT person Fri, 13 Mar 2009 03:29:21 +0000 http://www.tynan.net/amex-good-hostgator-bad.htm#comment-225298 Jon, you have convinced me to go ahead and try HostGator for myself as I was one who found this page in a search for HostGator reviews and comparisons. I have fired many a customer like him myself, as I am an full range small business IT Consultant. Thank you. Have a Great Day! Wish I could see your site........... Jon, you have convinced me to go ahead and try HostGator for myself as I was one who found this page in a search for HostGator reviews and comparisons. I have fired many a customer like him myself, as I am an full range small business IT Consultant. Thank you. Have a Great Day! Wish I could see your site………..

]]> By: Jonhttp://tynan.net/amex-good-hostgator-bad/comment-page-1#comment-225282 Jon Fri, 13 Mar 2009 00:04:04 +0000 http://www.tynan.net/amex-good-hostgator-bad.htm#comment-225282 You can't say Hostgator is at fault!You bought a DEDICATED server, taking up their money, time, administrator's time, all worth MONEY, and YOU had a chance to cancel it early but decided to wait until AFTER the renewal date and THEN want a refund?!?!Why didn't you just spend those 48 hours moving your crap, and use their automated form to cancel it the "next day" as you planned to move it the next day?!You can't have your cake and eat it too. And as far their response that they would fight back... so what?YOU threatened them first with BBB complaints and all other bullshit because YOU delayed canceling which caused their AUTOMATIC billing to kick in.By my book, that makes one toxic customer. I use Hostgator for my dedicated server, and they have been heads-over-heels to help customers who stick with them. I have been with a dozen web hosts and never gotten the kind of customer service, advanced feature support, and other benefits as I have with Hostgator.I HAVE been with bad web hosts, 1&1, iPowerWeb, to name a few.I just hate it when customers blame GOOD companies for THEIR mistakes (like your failing to cancel before renewal date). It only serves to further confuse people who are trying to look for that good company.Posts such as yours may deter someone from going to Hostgator because of your problems, only to end up at some crappy host who has real problems other than obnoxious customers who want to have their cake and eat it too.Did you think they'd let you use their dedicated server for that week and just refund the money? Geesh. You can’t say Hostgator is at fault!

You bought a DEDICATED server, taking up their money, time, administrator’s time, all worth MONEY, and YOU had a chance to cancel it early but decided to wait until AFTER the renewal date and THEN want a refund?!?!

Why didn’t you just spend those 48 hours moving your crap, and use their automated form to cancel it the “next day” as you planned to move it the next day?!

You can’t have your cake and eat it too. And as far their response that they would fight back… so what?

YOU threatened them first with BBB complaints and all other bullshit because YOU delayed canceling which caused their AUTOMATIC billing to kick in.

By my book, that makes one toxic customer. I use Hostgator for my dedicated server, and they have been heads-over-heels to help customers who stick with them. I have been with a dozen web hosts and never gotten the kind of customer service, advanced feature support, and other benefits as I have with Hostgator.

I HAVE been with bad web hosts, 1&1, iPowerWeb, to name a few.

I just hate it when customers blame GOOD companies for THEIR mistakes (like your failing to cancel before renewal date). It only serves to further confuse people who are trying to look for that good company.

Posts such as yours may deter someone from going to Hostgator because of your problems, only to end up at some crappy host who has real problems other than obnoxious customers who want to have their cake and eat it too.

Did you think they’d let you use their dedicated server for that week and just refund the money? Geesh.

]]> By: an IT personhttp://tynan.net/amex-good-hostgator-bad/comment-page-1#comment-225262 an IT person Thu, 12 Mar 2009 19:35:31 +0000 http://www.tynan.net/amex-good-hostgator-bad.htm#comment-225262 i suppose that you should have used the cancellation form as the terms of service and their company policies require in order to cancel an active service account/server. i suppose that you should have used the cancellation form as the terms of service and their company policies require in order to cancel an active service account/server.

]]> By: Joshuahttp://tynan.net/amex-good-hostgator-bad/comment-page-1#comment-149730 Joshua Tue, 25 Mar 2008 17:17:17 +0000 http://www.tynan.net/amex-good-hostgator-bad.htm#comment-149730 Oh. Forgot to mention...I signed up for hostgator this morning! hah! The irony. The good news is I used a coupon that made the first month free and I'm using shared hosting, which I still think hostgator is the best at. Generally, shared hosting and dedicated don't do well at the same host.I've resigned from my corporate job. I'm currently working with a indi film maker & producer, Felicia Day and Kim Evey, and also starting a couple new deals. You should check out the indi film thing: www.watchtheguild.com and www.gorgeoustiny.com - you're gonna love the chicken thing! Very japanese-juicy-talk-show. Oh. Forgot to mention…I signed up for hostgator this morning! hah! The irony. The good news is I used a coupon that made the first month free and I’m using shared hosting, which I still think hostgator is the best at. Generally, shared hosting and dedicated don’t do well at the same host.

I’ve resigned from my corporate job. I’m currently working with a indi film maker & producer, Felicia Day and Kim Evey, and also starting a couple new deals. You should check out the indi film thing: http://www.watchtheguild.com and http://www.gorgeoustiny.com – you’re gonna love the chicken thing! Very japanese-juicy-talk-show.

]]> By: Joshuahttp://tynan.net/amex-good-hostgator-bad/comment-page-1#comment-149729 Joshua Tue, 25 Mar 2008 17:09:40 +0000 http://www.tynan.net/amex-good-hostgator-bad.htm#comment-149729 serveraday's good stuff, Ty. Monitor your server performance like a hawk, though. Google pays attention to it and it can affect your score.Your new theme rocks. Very 2.0. Very Ty. serveraday’s good stuff, Ty. Monitor your server performance like a hawk, though. Google pays attention to it and it can affect your score.

Your new theme rocks. Very 2.0. Very Ty.

]]> By: Tynanhttp://tynan.net/amex-good-hostgator-bad/comment-page-1#comment-148878 Tynan Sat, 22 Mar 2008 16:56:13 +0000 http://www.tynan.net/amex-good-hostgator-bad.htm#comment-148878 Wow... did you get the $19.99 one? That is the cheapest one I've ever seen and a pretty solid server!Tynan Wow… did you get the $19.99 one? That is the cheapest one I’ve ever seen and a pretty solid server!

Tynan

]]> By: Davidhttp://tynan.net/amex-good-hostgator-bad/comment-page-1#comment-148867 David Sat, 22 Mar 2008 15:46:49 +0000 http://www.tynan.net/amex-good-hostgator-bad.htm#comment-148867 I just ordered an amazing deal from serveraday. Thanks for the recommendation. Those guys are really crazy!! I just ordered an amazing deal from serveraday. Thanks for the recommendation. Those guys are really crazy!!

]]> By: Seduction Chronicleshttp://tynan.net/amex-good-hostgator-bad/comment-page-1#comment-148125 Seduction Chronicles Wed, 19 Mar 2008 18:18:36 +0000 http://www.tynan.net/amex-good-hostgator-bad.htm#comment-148125 Hostgator can go to hell. Bad hosts are the worst. Long live American Express. Hostgator can go to hell. Bad hosts are the worst. Long live American Express.

]]>